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Hedge Wall

Regular price
$100.00
Regular price
Sale price
$100.00

    Pick up at Hoboken, NJ Warehouse

    Usually ready in 24 hours

    SHIPPING INFORMATION

    How long will it take for my order to be shipped?

    Once you've placed your order, it usually takes 24 to 48 hours to process it in our NJ based warehouse. However the length of time is heavily dependent on the size of your order.

    Standard shipping time for the countries covered by our delivery partners is presented below. You can find them when choosing a delivery method before confirming your order

    - United-States: 2-3 Days (depending on order size and address)

    - Canada: 3-5 Days (depending on order size and address)

    Can I pick my order up?

    Sure! We have a warehouse in Hoboken, NJ and would be happy to pack your order for pick. Our team will even load the order into your vehicle for you.

    Where do you ship?

    We currently ship in the United-States and Canada.
    For shipping outside of these countries, please reach out to our support team as we do have warehouses in Europe.

    Do you offer expedited shipping?

    We offer only standard ground shipping at this time. Our shipping times are minimal, however if you need expedited shipping we encourage you to contact us directly to see if there are options available. 

    How do I track my shipment?

    Once you have placed your order, we will send you a confirmation email to track the status of your order via.

    Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order via the FedEx website.


    Additionally, you can track the status of your order from your "order history" section on your account page on the website.

    RETURNS POLICY

    Do you accept returns?

    We do accept returns with respect to the following conditions:

    - The item must have been sold on our online store
    - The item shouldn't have been used in any way
    - The return or exchange request is made within 28 days of delivery
    - The return is made within 14 days of the return or exchange request

    To ask for a return, please contact our support using our help desk.

    Can I exchange items?

    We do accept exchanges and they follow the same conditions as returns.


    - The item must have been sold on our online store
    - The item shouldn't have been used in any way
    - The return or exchange request is made within 28 days of delivery
    - The return is made within 14 days of the return or exchange request


    In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

    Are returns and exchanges free?

    Returns within the US can be shipped back to our warehouse at the expense of the purchaser. You can refer to the delivery paper within your package to organize and perform your return.

    Returns from outside of the US are the responsibility of the buyer.

    All returns will have a 15% restocking fee withheld from the return amount.Feel free to contact our support agents through our help desk for more details.

    Hedge Wall

    Product Details

    Preserved Moss and Plant Care Tips

    Sunlight

    Your preserved wall art should be kept away from direct sunlight. A sun filled room is acceptable. If the moss and plants get direct sunlight you will experience rapid discoloration of your framed green art. Preserved plants are best kept where living plants would not thrive due to lack of light.


    Maintenance

    Our preserved plants require zero maintenance. It is unlikely, however, if you notice any dust collecting on larger leaves you may gentle wipe the dust away from time to time with your fingers or a light feather duster. If you do this, it is important to be extremely gentle. 

    Temperature

    Preserved moss and plants do well at room temperatures between 65 degrees and 77 degrees. If exposed to colder or warmer temperatures you will see a negative change in your green wall art. Cold temperatures can cause the plants to crumble whereas warmer temperatures can cause the moss or plants to bleed.

    Humidity

    Preserved Reindeer Moss is the only moss type that will withstand higher humidity. If your green wall art uses any other moss type we recommend keeping the piece in a space that maintains humidity levels of a normal living or working space.

    Delivery Information

    How much does shipping cost?

    Based on your location and the item you choose to purchase, your shipping fee will be calculated at checkout. You will have the option of standard or expedited shipping.

    Naturalist does not ship internationally at this time. 

    How long does shipping take?

    We ship out orders within 24-48 hours after you place your order. Standard shipping arrive anywhere between in 3-7 business days, while Expedited takes only 2 business days.

    Returns

    We gladly accept returns of, undamaged or defective merchandise purchased online for delivery that shipped to a U.S. address for a full refund or exchange within 7 days from the delivery date.

    For details visit our Shipping and Return Policy.

    Hanging Your Framed Preserved Moss Wall

    All of our framed moss walls come with a built in wooden z-clip mounting system. Once you have completed your order you will receive an email with a printable PDF that gives you a detailed step-by-step explanation on hanging your moss art.

    But we won’t leave ya hangin’ (see what we did there, haha). Here’s a quick break down on how to hang our preserved moss wall frames: Your frame will have side one of the z-clip system already attached to the frame. Side 2 will be provided in the box with screw holes pre-drilled. Once you have found the perfect height for your framed wall garden you will attach side 2 to the wall and simply slide your frame on top. 

    Customer Service

    Happy to chat! Feel free to contact us using our form or chat service. Our hours of operations are from 11:00 am to 5:00 pm Eastern Time, Monday to Friday, not including Holidays.

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