FAQ

A preserved wall garden, sometimes referred to as a living wall or vertical garden, is a sustainable and decorative way to integrate plants into indoor spaces. It features preserved moss and plants arranged vertically on a wall, creating a visually appealing biophilic design element.

Preserved wall gardens consist of living plants that have been specially preserved to maintain their vibrant appearance without requiring care. Unlike true living walls, preserved walls do not need irrigation, lighting, or soil.

Yes, the moss is real but no longer living. It has been preserved and, in some cases, dyed. Because it’s made from natural moss and plants, it should never be touched. Oils from skin can cause fading, and dyes may transfer to skin, clothing, or surfaces.

No! Preserved moss art and wall gardens do not require watering and will be damaged if exposed to water. Avoid watering or touching them.

For preserved moss wall gardens, plants are securely attached to a backing that is then mounted on the wall. No soil is used, which eliminates the risk of attracting bugs. For living wall gardens, a specialized support structure provides a growing medium, such as soil or a soilless mix, along with an irrigation system for water.

Preserved wall gardens are maintenance-free. No watering or pruning is needed. In rare cases, dust may collect on larger leafy plants in poorly ventilated spaces, though moss-only walls are unaffected.

 

For high-traffic areas, curious guests may pick or pull at the wall, causing damage. Since preserved moss and plants won’t regrow, we offer custom maintenance plans tailored to the application’s size and location. Note that general maintenance and repairs are not covered under the warranty.

Absolutely! Designing your own preserved wall garden allows you to create a personalized piece that tells your unique story. Once you submit a custom request, a Green Specialist will contact you to discuss your biophilic goals. Through our rendering process, you’ll see your vision take shape.

Natural materials are inherently unique, so no two installations will ever be identical. Each preserved wall garden is handcrafted by our experienced team of Green Artists, making every piece one-of-a-kind.

With proper care (e.g., avoiding direct sunlight), preserved wall gardens typically last 7–10 years. Our moss and plants are guaranteed for five years under standard conditions.

No. Unlike living wall gardens, preserved walls require no watering, making them an eco-friendly, maintenance-free option.

Yes, preserved wall gardens are highly customizable. You can choose plant types, colors, and designs to match your space. Panels can also be resized on-site to accommodate changes like added light switches or HVAC modifications.

Yes, but let us know if relocation is a possibility before fabrication. We can design your wall garden for easier future moves. Relocating an already-installed piece can be challenging.

Preserved wall gardens are ideal for businesses and commercial spaces. They enhance ambiance with minimal upkeep, making them a practical and attractive choice for offices, retail spaces, and more.

Key considerations include the amount of sunlight the space receives, wall weight-bearing capacity, and adherence to local building codes. Ensure limited exposure to direct sunlight, as it can fade and dry out the plants.

Preserved wall gardens may offer some sound insulation, but their primary purpose is aesthetic and biophilic design. Cork backing can be added for increased acoustic absorption.

Costs vary based on size, complexity, plant types, and location. Our team in Hoboken, NJ, is happy to provide estimates and discuss your project in detail.

No. Preserved plants are for indoor use only, as direct UV exposure causes fading and damage. We recommend limiting even indirect sunlight exposure to no more than one hour per day.

For large installations, our team handles the process to meet the requirements of our 5-year commercial guarantee. For smaller applications (e.g., up to 6’x6’), we provide step-by-step instructions for using our custom z-clip or French cleat hanging systems.

Yes, we offer framed samples, either generic or project-specific, which can be purchased on our website. Sample boxes showcasing a variety of moss and plant options are also available.

No, our focus is on maintenance-free preserved wall gardens. However, we can recommend trusted living wall providers if needed.

Our preserved moss walls come with fire ratings and SDS documentation, available for download or by request.

Yes, hardcopy marketing materials are included with sample purchases and can also be requested separately through our website.

Artificial wall gardens, also known as Faux Garden Walls, are a sustainable and decorative way to bring greenery into indoor or outdoor spaces. Made with UV-protected faux plants, these installations are completely maintenance-free, creating a simulated connection with nature.

Artificial wall gardens are crafted from life-like plants made of materials such as plastic. Unlike preserved wall gardens, which use living plants requiring proper soil, irrigation, and lighting, artificial wall gardens are low-maintenance in every way.

A specialized support structure holds the plants securely in place. For outdoor use, this structure allows air and water to pass through the panels, ensuring durability and stability.

Artificial wall gardens require minimal upkeep. Dust can be easily removed with a damp cloth, while outdoor installations can be cleaned with a light power wash to remove pollen, dirt, or exhaust fumes.

Our panels, which measure 20”W x 40”H, can be cut to fit specific wall dimensions. Color and plant type can also be customized using our Enhancement Packs, which allow you to add seasonal or vibrant accents to your green wall.

Our standard panels measure 20”W x 40”. We offer resizing services to ensure panels fit your space perfectly. This service is recommended if you plan to install the panels yourself.

Yes! While we take pride in our premade panel designs, we also offer tailored design services for unique spaces and biophilic moments. For budget-conscious projects, our DIY Enhancement Packs provide an easy way to personalize standard panels.

Enhancement Packs are customizable options that let you add pops of color and seasonal plant types to our green wall panels. Each pack includes enough plants to enhance four Ultra Garden Wall panels, offering a variety of colors to mix and match.

Absolutely! As a project-based company, we’re happy to help you incorporate specific plant types, including native species, to meet your design needs.

Plants from Enhancement Packs can be attached using zip ties. For convenience, we recommend attaching them before hanging the panels. Lay out at least four panels to plan your design and ensure a cohesive look.

Artificial wall gardens can be installed on walls of any size. Panels are flexible and can be reshaped to fit anything from small office spaces to large commercial exteriors.

Artificial wall gardens can last for over a decade, especially when used indoors or in shaded areas where UV exposure is minimal.

Yes! Our UV-protected panels are designed for outdoor use, resisting fading and weather-related wear.

No. Artificial wall gardens are maintenance-free and require no water.

Yes, our wall gardens are highly customizable. For fully custom designs beyond our premade panels, contact a Green Specialist to ensure the final product suits your space perfectly.

Yes! Artificial wall gardens are ideal for both indoor and outdoor commercial spaces, including construction sites, parking garages, and sports complexes. They add aesthetic value without the need for maintenance.

Artificial wall gardens are primarily designed for aesthetic appeal and biophilic design. While they may provide minimal sound absorption, dedicated acoustic solutions are more effective for noise reduction.

Each order includes an installation guide. Using our "As Easy As 1-2-3" method, you’ll only need a power drill, screws, and a ladder for higher installations. Panels are designed to flow seamlessly without reflecting a repeating pattern, though you can customize the layout to suit your vision.

Installation costs are minimal. Panels are designed for quick setup, with each taking approximately 5–7 minutes to install.

Nearly any wall can support our panels. If you’re unsure about your wall type, contact us for guidance to ensure a successful installation.

Yes, we offer full-panel samples and sample boxes, both of which can be ordered on our website.

Once your order is placed, it typically takes 24 to 48 hours to process at our Hoboken, NJ-based warehouse. The exact processing time depends on the size of your order.

Standard shipping times for countries covered by our delivery partners are as follows:

• United States: 2–3 business days (depending on order size and delivery address).

• Canada: 3–5 business days (depending on order size and delivery address).

You will see specific shipping options and estimated times during checkout.

Absolutely! You’re welcome to pick up your order from our warehouse in Hoboken, NJ. Our team will have your order packed and ready for collection and will assist in loading it into your vehicle.

We currently ship within the United States and Canada.

For shipping outside of these countries, please contact our support team. We also have warehouses in Europe, and our team will assist you in determining the best shipping solution.

At this time, we offer standard ground shipping only. While our shipping times are typically fast, if you require expedited shipping, please contact us directly to explore possible options.

After placing your order, you’ll receive a confirmation email with a link to track the status of your shipment.

Once your order ships, we’ll send you another email with:

• The expected delivery date.

• A link to track your shipment via the FedEx website.

Additionally, you can track your order status in the "Order History" section of your account page on our website.

You can purchase on our website using:

• Debit or credit cards.

• PayPal.

• Amazon Pay.

• Apple Pay.

• Google Pay.

These payment methods are available at checkout.

If you prefer to pay via bank transfer, please contact us at info@naturalist.us, and we’ll be happy to assist you.

We currently support the following currencies for transactions:

• USD (United States Dollar)

• CAD (Canadian Dollar)

If your credit or debit card is in another currency, your bank will automatically convert the charge into USD, CAD, or EUR, depending on the website you’re using. The conversion rate will be applied by your bank at the time of purchase.

Yes, we do! Through our partner Affirm, you can opt for a payment plan and pay in three installments. This option is available at checkout for your convenience.

Yes, we accept returns under the following conditions:

• The item must have been purchased from our online store.

• The item must be unused and in its original condition.

• The return or exchange request must be made within 28 days of delivery.

• The return must be completed within 14 days of the return or exchange request.

To initiate a return, please contact our support team through our help desk.

Yes, exchanges are accepted and follow the same conditions as returns:

• The item must have been purchased from our online store.

• The item must be unused and in its original condition.

• The exchange request must be made within 28 days of delivery.

• The return must be completed within 14 days of the exchange request.

When preparing your return, simply inform our support team that you would like to exchange the item for another.

• Within the U.S.: Returns must be shipped back to our warehouse at the expense of the purchaser. Please refer to the delivery documentation included in your package for return instructions.

• Outside the U.S.: Returns are the responsibility of the buyer.

A 15% restocking fee will be deducted from the refund amount for all returns.

For more details, feel free to contact our support team through our help desk.

To open a wholesale account, you’ll need to provide:

• A valid business license.

• A resale certificate.

Yes, we do! Please contact us directly for more information on partnering opportunities if you are a broker.

You can access retail order minimums by submitting a request on our website.

Currently, we do not have physical stores under the Naturalist brand name.

If you’re interested in displaying our products in your store, contact us at info@naturalist.us.